Job Description

About Firstsource 
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. 
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. 
Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Trainer 
Job Type: Full Time
FLSA Status:  Non-Exempt/Hourly
Grade: G
Function/Department: Health Plan and Healthcare Services
Reporting to: Assistant Manager - Training and Development
Pay Range: TBD

Role Description:  The Trainer for HPHS Business plays a vital role in building the capabilities of our employees to deliver high-quality healthcare solutions. The primary responsibility is to design and deliver training programs that enhance the knowledge and skills of our team, ensuring they are well-equipped to serve healthcare providers and hospitals effectively.
Roles & Responsibilities 
•    Collaborate with the HPHS leadership team to design, develop, and update training programs that align with business objectives and industry standards.
•    Conduct engaging and effective training sessions, workshops, and seminars for employees at all levels.
•    Develop training materials, including presentations, e-learning modules, and instructional guides.
•    Ensure that team members have a deep understanding of HPHS products and services, as well as healthcare industry best practices.
•    Deliver training on regulatory and compliance requirements relevant to the healthcare sector.
•    Provide training to improve interpersonal skills, communication, sales techniques, and product knowledge.
•    Create assessments to evaluate training effectiveness and provide feedback for continuous improvement.
•    Facilitate the onboarding process for new employees, ensuring a smooth integration into the HPHS team.
•    Maintain accurate records of training activities and employee progress.
•    Work closely with cross-functional teams to identify training needs and align training programs with business goals.
•    Keep up-to-date with industry trends, healthcare regulations, and emerging technologies to ensure training content is relevant.
•    Perform other duties as assigned.

Expected/Key Results

•    Skill development for specific processes to drive operational excellence.
•    Achieve 100% compliance with agreed-upon timelines for training delivery and content creation.
•    Ensure the relevance and quality of training materials, Standard Operating Procedures (SOPs), assessments, and training plans.
•    Enhance the percentage of first-pass scores for the respective process.
•    Improve the overall effectiveness of training programs.
•    Monitor, track, and publish key training metrics to evaluate and communicate progress.
•    Improve the persistency score to enhance client relationships and outcomes.
•    Foster new client relationships while sustaining existing ones.
•    Cultivate strong internal stakeholder relationships.
Qualifications
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education

•    High school diploma or equivalent required
•    Certification in training and development strongly preferred

Work Experience

•    At least 1 year of experience in designing and delivering employee training and development programs
•    Experience in healthcare or related industries preferred

Competencies & Skills

•    Strong verbal and written communication and presentation skills
•    Proficiency in instructional design and content development
•    Knowledge of e-learning tools and learning management systems
•    Familiarity with healthcare industry standards and regulations, preferred
•    Excellent interpersonal skills and the ability to work well with diverse teams
•    Strong organizational and project management skills
•    Ability to work independently with effective time management skills
•    Ability to adapt to a dynamic work environment 

Additional Qualifications

•    Ability to work flexible schedule to accommodate employee training schedules
•    Ability to travel for onsite training
•    Possession of a valid driver’s license and ability to meet the insurability standards of the company’s motor vehicle insurance carrier for any work-related driving
•    Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
•    Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may work onsite or remotely from home, exposed to outdoor weather conditions during travel.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly or frequently talk and hear, walk, stand or sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device.  Must be able to occasionally climb stairs and lift equipment up to 60 pounds.

Firstsource is an Equal Employment Opportunity employer.  All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic 

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