Job Description

BENEFITS: 401K, Employee Discount, Healthiest You (Teladoc) and Opportunities for Advancement. 

JOB SUMMARY: At Goodwill, your work changes the lives of people with challenges to employment. You can make a difference! Goodwill is a fun place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. As a store associate you will provide excellent customer service while performing a variety of duties within the store operations to support the mission.  

ESSENTIAL JOB FUNCTIONS: 

• Punctual and dependable attendance. 

• Provide excellent customer service to customers and donors. 

• Properly distribute inventory from the back room to the correct areas. 

• Ensure merchandise is stocked and presentable on the sales floor. 

• Abide by the policies and procedures as set forth by Goodwill. 

• Must be able to perform tasks according to work instructions. 

• Ensure security of all company assets and donations. 

• Perform general sales floor/production area duties and cross train in all work areas. 

• Adhere to cash handling procedures as outlined by Agency procedures. 

• Greet and assist all donors/customers while directing complaints to management. 

• Assist in loading and unloading of Goodwill trucks and trailers. 

• Maintain store housekeeping to Agency standards. 

• Attend training as required. 

• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attends safety training and meetings and report any unsafe work conditions, accidents or injuries immediately. 

• Perform other duties and projects as assigned. 

QUALIFICATIONS: 

• High school diploma or GED, preferred. 

• Prior customer service experience, preferred. 

• Ability to speak, read and write the English language. 

• Desire to provide excellent customer service. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Provides prompt and courteous customer service.  

• Ability to apply company policies and procedures. 

• Ability to stay organized and multi-task in an efficient manner. 

• Good time management skills and demonstrate adherence to timelines and schedules. 

• Attention to detail and ability to follow instructions. 

• Basic math skills. 

• Good interpersonal skills: able to work well with a wide range of people. 

CORE COMPETENCIES: 

To perform the job successfully, an individual should demonstrate the following: 

• Live the Values 

• Results Driven 

• Customer Focus 

• Communication 

• Job Skills Knowledge 

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity; frequent repetitive motions; talking, hearing, smelling and visual acuity. 

• The ability to push, pull and lift up to 50 pounds, or more with assistance. 

WORK ENVIRONMENT: 

• Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold. 

• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week as well as occasional overtime when approved by management. 

• Moderate noise level. 

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position. 

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