IT Services Manager Job at Axians Portugal, Portugal

V2IxY0dUa01XVlUwd2ZDOEtFZzRkVXoybEE9PQ==
  • Axians Portugal
  • Portugal

Job Description

The possibilities of technology are only limited by our imagination. We work on complex digital projects with major clients who want to solve the biggest challenges of our time.

As part of Vinci Energies, Axians is the brand dedicated to ICT and Digital Transformation. You can find us in 37 different countries, with over 16k employees and generating more than €3.6 billion.

We're seeking a skilled Service Manager to lead service delivery, streamline operations, and enhance client satisfaction.

Responsabilities:

  • Act as the primary point of contact for strategic and contractual matters with VE;

  • Ensure seamless service implementation, delivery, governance, and continuous improvement;

  • Oversee SLA/KPI compliance, reporting, and escalation management;

  • Coordinate communication between VE stakeholders and Axians delivery teams (Level 1 support, operations).

Skills and requirements:

  • 5+ years in IT service management (outsourcing/managed services);

  • ITIL-based incident/request management experience;

  • Proficient in ITSM/ticketing tools (e.g., EasyVista);

  • Exposure to digital platforms, CMS, and analytics tools ( Nice to have );

  • Fluent in English and Portuguese; French is a plus;

  • Comfortable in multi-stakeholder settings and collaboration tools.

Our offer:

  • Work-life balance;
  • ​​​​​​​+5 extra days of parental leave;
  • Employee Assistance Program (support in areas such as Psychology, Psychosocial, Legal and Finance);
  • Hybrid work Model;
  • Employee Stock Options;
  • Flex benefits;
  • Health and Life Insurance;
  • Internal mobility program cross geography, role or industry. ​​​​​​​

Job Tags

Flexible hours,

Similar Jobs

Paragon Home Care

Caregiver (Loudoun County) Job at Paragon Home Care

 ...comprehensive benefits for its team members. Retirement plan with company matching up to 3% Flexible Scheduling Robust paid time off (PTO) Health benefits including Dental, Vision, and Aflac plans. Same Day Pay through the TAPCHECK app. Referral Program... 

National Testing Network

Entry Level Police Officer Job at National Testing Network

 ...0010(***) ***-**** Updated: May 09, 2025 Position Title: Entry Level Police Officer Salary Information: $82,075 - $117,807 Benefit...  ...screening, physical examination, and an extensive background investigation. Employment Type: Full-Time Salary: $ 82,075.00 117,807... 

Remote

Remote Video Content Producer Job at Remote

Remote is solving global remote organizations biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works...

Maxion Corp

Entry-Level Data Entry Specialist Remote Job at Maxion Corp

 ...Why Youll Love This Job: Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule that fits your life. No Experience? No Problem! Comprehensive training is provided to set you up for success.... 

Honda Dev. and Mfg. of Am.,LLC

Manufacturing Electrical Controls Senior Engineer Job at Honda Dev. and Mfg. of Am.,LLC

What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is...