Job Description

Job Description and Duties

The Equal Employment Opportunity (EEO) Officer is responsible for leading and managing the Department of Consumer Affairs' (DCA) EEO Office and its associated programs. This role provides strategic direction, ensures compliance with federal and state EEO mandates.

The EEO Officer leads the planning, administration, and enforcement of EEO-related policies, oversees and conducts complex and sensitive investigations, and ensures alignment with legal and regulatory requirements. The position also supervises office staff and is responsible for the development, implementation, and continuous improvement of the department’s EEO programs.

A key component of the role includes providing expert consultation and guidance across the department’s 36 reporting entities—comprising 26 boards, 7 bureaus, 1 committee, 1 commission, and 1 program—all of which carry out licensing and enforcement functions to protect California consumers.

Additionally, the EEO Officer is responsible for ensuring compliance with the California Department of Human Resources (CalHR) Discrimination Complaint Tracking and Monitoring Database. This includes overseeing complaint tracking, conducting detailed monitoring and analysis of discrimination complaint trends, and providing accurate and timely reporting to stakeholders.

Employment information on the STD 678 MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

You will find additional information about the job in the .

Working Conditions

The incumbent is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office. No specific physical requirements are present: the incumbent works in an office setting, with artificial light and temperature control. Sitting and standing requirements are consistent with office work. 

The EEO Officer will work from the Department's headquarters location in Natomas but can partially telework. Free parking and many local restaurants are close by.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Leadership experience.

Experience conducting investigations or inquiries into employee-related matters.

Ability to manage multiple assignments and maintain high quality work.

Knowledge of federal and state EEO and civil rights laws.

Ability to effectively communicate with executive level management.

Experience developing and implementing policies and procedures.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Health Benefits Program (CalPERS), Retirement (CalPERS), Employer Health and Consolidated Benefits Contributions, Dental, Vision, 401(k) and 457 Deferred Compensation Plans, Employee Assistance Program, Group Legal Services Insurance, Holidays, Vacation/Sick/Other Paid Leave, Flex Elect Reimbursement Program, Wellness and Recognition, Alternate Work Schedules, Transit Pass Program and more.

ADDITIONAL INSTRUCTIONS

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact [email protected]. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) must specifically address the three questions listed below. When responding to these items, applicants must follow these guidelines: The SOQ should be numbered in the same order as the questions listed below. The SOQ should be typed in 12-point Arial font, single-spaced, and no more than two (2) pages total. Responses should be complete, specific, clear, concise, and include examples.

  1. Communication Skills: Provide specific examples that demonstrate your ability to communicate effectively, particularly in complex or sensitive situations. Highlight how your communication contributed to successful outcomes.

  2. Investigative Leadership: Describe your experience leading sensitive and complex employment-related investigations. Include your approach to ensuring thoroughness, impartiality, and compliance with relevant laws and organizational policies.

  3. Policy Development and Implementation:Discuss your experience in developing and implementing organizational policies or procedures. Explain how your work impacted the broader organization.

Job Tags

Holiday work, Permanent employment, Full time, Local area, Remote job, Flexible hours, Weekend work,

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