Job Description

Location: The Italic, 26-38 Jackson Avenue, Long Island City, NY 11101

Provide five-star hotel-quality concierge services for the finest luxury residential properties. The Concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, appointments, constraints, etc., and protecting the customer from unnecessary or unwanted demands by others. Some Holiday work may be required.

Essential Functions/Major Responsibilities:

• Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
• Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoeshine, etc. They also have the ability to make available maps, literature, and other materials
• Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning, and other errands
• Project an approachable and professional image in personal appearance, manner, and demeanor
• Maintain a work environment of cleanliness and organization
• Assure prompt and positive action on all resident complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues
• Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners
• Listen and work with residents who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Community Manager when matters are outside scope or ability
• Serve as information liaison to Community Manager. Follow up with client to assure successful completion
• Maintain consistent presence at workstation
• When so directed, participate in resident organization and functions. Record reservations for guest and conference/party rooms. Forward event planning opportunities to Resource Concierge
• Use professional telephone etiquette in handling resident requests. Use work order system when necessary
• Be knowledgeable of local current attractions or events (concerts, theater, sporting events, special events, and more)
• Assist and coordinate with new move-ins as necessary
• Provide administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information
• Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests
• Implement recycling or other related cost-saving environmental programs, as approved by supervisor
• Assist with package deliveries. Log receipts of packages delivered for homeowners and notify homeowners for pickup. Make sure each unit file has a release of liability form for accepting packages, etc.
• Provide access control services and remain vigilant of non-residents and their purpose for being on property
• Provide continuous updates, edits, reviews, and additions to the electronic database (list of vendors, restaurants, service providers, etc.)

Specific Job Skills:

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to read and interpret documents such as operating and procedural manuals
• Ability to perform basic math skills such as addition, subtraction, multiplication, and division
• Requires strong communication, organizational, decision-making, and interpersonal skills
• Ability to be detail-oriented while maintaining thorough follow-through
• Ability to multi-task and to work well under pressure
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner
• Proficiency with electronic resources such as Internet search, Outlook, and Word
• Possess a valid state issued driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle
• Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision

Education/Experience:

• Prefer two years prior hospitality experience
• Some higher education or vocational training specializing in the hospitality industry desired
• Good geographic knowledge of the surrounding area

Job Tags

Similar Jobs