Job Description

Job Description and Duties

Under the general direction of the Deputy Director of Maintenance and Operations (C.E.A. C), the Staff Services Manager II, (Specialist) serves as a program Chief of Staff providing consultative, administrative and program guidance and support services to the Deputy Director on complex issues and policy matters of critical concern to the department generally but Maintenance and Operations, Traffic Safety and Equipment, specifically. The incumbent is responsible for statewide responses to programmatic

inquiries. This positions requires a high level of confidentiality that must be exercised when addressing sensitive issues.

PARF# 56-6-060/ JC-485382

Eligibility for hire may be determined by your score on the Staff Service Manager II (Specialist) exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.

Apply today to join our team!  We especially encourage applicants to check out our  Caltrans Career Compass tool!  The  Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

You will find additional information about the job in the .

Working Conditions

Position located at 1120 N Street, Sacramento.
This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Special Requirements

STATEMENT OF QUALIFICATION

Please provide a Statement of Qualifications (SOQ) describing your experience by answering the following questions. The SOQ should be double-spaced, size 12 Arial font, and no longer than two pages in length. Be sure to include the number and question in your responses.

1. Describe your experience, expertise, and key skills relevant to the Chief of Staff role, including your ability to prepare meetings, analyze data, evaluate reports, and develop strategies to achieve departmental goals and objectives. Provide specific examples from previous positions that demonstrate your qualifications.

2. Discuss a time when you managed high-level priorities, coordinated across multiple divisions, and communicated complex information to executives and stakeholders. How did you ensure continuity, efficiency, and clarity in your communication, and what methodologies or strategies did you use to optimize results?

3. Share an example of when you facilitated collaboration between divisions or programs, provided strategic recommendations on policy or operational actions, and ensured confidentiality in sensitive situations. How did you maintain professionalism and navigate challenges while keeping deliverables effective, efficient, and timely?

Possession of Minimum Qualifications will be verified prior to interview and/or appointment.  If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification.  Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment.  Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent.  Please visit either of the following two websites for a list of evaluation agencies: or  .  Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Ability to preserve a high-level of confidentiality and respect for the privacy of individuals and matters when privy to their  information. Must be able to deal tactfully, professionally, and confidentially with all Caltrans management and staff, partners,  stakeholders, internal and external customers, and control agency executives and staff.

Ability to demonstrate a high priority for building partnerships, both internally and externally. Ability to maintain a professional,  cordial, solution-oriented approach when working with difficult or sensitive issues or people.

Ability to convey ideas and present information clearly and logically, both orally and in writing. Demonstrated capacity for assuming the most difficult management and administrative responsibilities.

Knowledge of Caltrans' policies and management procedures. Demonstrated knowledge of the principles and best practices of civil service, leadership, public and business administration, strategic planning, process efficiency methodologies, performance indicators, data analysis, and employee development and training.

Benefits

Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

Important Applications Instructions

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-485382), PARF# 56-6-060 and title of the position (Staff Service Manager II (Specialist)) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.  Confidential information that should be  excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.  The job application packet checklist is not required to apply for this position.  Failure to follow these instructions may result in your application not being considered for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

Job Tags

Permanent employment, Full time, Contract work, Remote work,

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